What is your shipping policy?

Australia Wide Shipping:

We're thrilled to offer shipping across Australia with Australia Post eParcel. Enjoy complimentary EXPRESS postage for orders exceeding $80 within Australia. For orders below $80, we offer Standard Shipping at $9 and Express Shipping at $12.50.

Orders placed Monday through Friday EST will promptly commence processing, with products dispatched on the same or next day, depending on order volumes. Please note that orders placed after 1pm on Fridays, or on Saturdays and Sundays, will be processed on the following Monday. Similarly, purchases made on public holidays will be dispatched the next working day.

International Shipping:

Exciting news – we now ship internationally! Shipping costs may vary based on your country. Please allow up to 2 days for order processing and up to 30 days for delivery to your international destination.

Customs duties and taxes are the responsibility of the customer and may vary depending on your country's regulations.

Returns and Exchange Policy:

At Lou Lou Lips, we prioritise customer satisfaction and aim to provide high-quality products. We understand that sometimes situations may arise where you need to return or exchange an item. Here's our policy:

• Refunds: Unfortunately, we do not offer refunds for change of mind. However, if the item you receive is faulty, please contact us immediately, and we will do our utmost to assist you.
• Exchanges: We are happy to facilitate exchanges for items that meet our exchange criteria. Please note that exchanges will be posted at the shopper's own expense.

For further assistance regarding returns or exchanges, please don't hesitate to reach out to our customer service team. Your satisfaction is our priority.